Careers · CSM
Customer Success Manager – Colombia
Ensure the long-term success and satisfaction of our clients after they go live on Odoo. You will own client relationships, renewals, support coordination, and expansion readiness, keeping every client healthy, supported, and positioned for continued growth with Odoo and Captivea. A leading Odoo Gold Partner with a presence across the USA, France, Switzerland, Canada, Singapore, India, and Colombia, Captivea helps growing and mid-market companies transform their operations with Odoo ERP, the most complete all-in-one business management platform. As our client base across the Americas continues to expand, we are seeking a proactive Customer Success Manager.
Bogotá - On-site - Full-time permanent
Who we are looking for
The profile we are looking for
Experience & qualifications
- 2–5 years of experience in Customer Success, Account Management, Support Management, or a similar client-facing role
- Experience in SaaS, ERP, consulting, or software implementation environments
- Experience managing international or multicultural client relationships is a plus
- Huge plus: experience with Odoo, NetSuite, SAP, Microsoft Dynamics, or other ERP platforms
- Huge plus: technical or functional understanding of business processes (finance, operations, supply chain, etc.)
Soft skills
- Empathetic, structured, and relationship-driven
- Strong communicator, comfortable with executive-level conversations
- Proactive problem-solver who addresses customer needs before they escalate
- Organized, reliable, and comfortable owning multiple accounts in parallel
- Comfortable working across different cultures, industries, and business environments
Languages
- English proficiency required
- Spanish proficiency required
- French: strong plus
Day to day
Your missions
Post-go-live relationships
Own client relationships after implementation and build strategic relationships with customers.
Renewals & retention
Manage renewals and retention by overseeing renewal cycles and driving renewal strategy.
Support coordination
Coordinate support and issue resolution, and manage support escalations.
Solution optimization
Identify opportunities to optimize the solutions deployed for clients.
Expansion
Identify and influence expansion opportunities, and position clients for future growth.
The package
What we offer
Full-time permanent role
A full-time permanent position.
International clients
Exposure to international customers across the Americas.
Career growth
Opportunities to grow within a fast-expanding global organization.
What moves us forward, as a team
Our culture
Excellence
We rely on a proven methodology and a solution-oriented mindset to deliver real results for our clients.
Commitment
We take ownership of our projects and go the extra mile, because we care about the impact of our work.
Proximity
We learn from each other, share our know-how and embrace our diversity of cultures to stay close, as a team and with our clients.