Customer reference
Chocolaterie-RG
Based in Dudelange, RG Chocolaterie celebrates the art of fine handcrafted chocolate through authentic and inspired creations. In our workshop, every bar, praline, and fruit jelly is made by hand with exceptional ingredients and deep respect for the product.
We carefully select our single-origin cocoas, from Madagascar to Bolivia, to highlight the unique flavors of each terroir. Our expertise blends tradition and creativity, giving life to elegant and indulgent collections where every detail matters.
Industry
Location
Dudelange, Luxembourg
Implemented by
Case on Odoo
The context
From artisan chocolate passion to structured retail operations
Chocolaterie-RG is a handcrafted chocolate workshop in Dudelange, Luxembourg, creating premium bars, pralines and fruit jellies from carefully selected single-origin cocoas.
Before the project, Chocolaterie-RG did not yet have a reliable, fully integrated point of sale and inventory system to support its physical shop and prepare for future e-commerce growth, making day-to-day management and stock monitoring more complex than necessary.
The stakes were to secure smooth in-store sales, avoid stock issues on handcrafted products, and build a solid digital foundation that could support the planned development of e-commerce and future growth.
Their needs
A reliable POS and inventory backbone to support growth
Chocolaterie-RG wanted a reliable POS solution and smooth inventory management for its shop, along with expert support capable of guiding its development at every stage, including the future launch of e-commerce.
- Implement a robust, easy-to-use point of sale for the physical shop.
- Ensure smooth, accurate inventory management aligned with real stock movements.
- Prepare the Odoo environment to support the future rollout of an e-commerce channel.
- Rely on an Odoo partner able to provide tailored guidance, from feasibility through budgeting and timeline definition.
The proposed solution
An Odoo ERP foundation, clarified through an in-depth analysis phase
Captivea Luxembourg started the project with a complete analysis of Chocolaterie-RG’s Odoo environment, combining business discovery and themed workshops to understand their chocolate retail and production processes, confirm feasibility, define the budget and timeline, and structure deliverables. This groundwork paved the way for deploying Odoo ERP with Accounting, Point of Sale and Inventory, centralizing financial documents, enabling immediate sales tracking and real-time stock visibility for their shop.
The first step of this project is to perform a complete analysis of the client's Odoo environment.
Analysis objectives
- To be reassured on the faisability
- Show that we understood their business
- To confirm a budget
- To know and confirm how we will do it
- Know the timeline
Analysis processes
- Business discovery
- Workshops By theme / group of people / domains
- Create the deliverables documents
- Present it
- Handle feedback
Odoo apps deployed
The Odoo suite on this project
All Odoo applications, activated at the pace of the client's needs.
Sales & CRM
Inventory & Manufacturing
Finance
The results
Benefits & Returns on investment
What the client gained, day after day, once the solution went live.
Time saving
- Centralized organization of financial documents
- Generate quotes in a few clicks
- Quick sharing of documents
- Simplified supply management
- Automation of intervention schedules
Productivity gain
- Centralized management of leads and customers, increasing sales team efficiency
- Smoother order processing with real-time stock tracking
- Clear visualization of performance and key indicators
- Quick access to employee information
Increase in sales
- Improved client satisfaction through faster project delivery
- Better time management that helps allocate resources to the most profitable projects
- Identification of additional needs through ticket analysis
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