Customer reference
Epiroc Rock Drills AB
Epiroc rock drills are recognized as core components within the drilling equipment landscape. To ensure clients achieve the safest and most efficient operations, Epiroc offers a comprehensive line of support specifically tailored to these technologically advanced tools.
The context
Supporting a global mining leader with a scalable ERP backbone
Epiroc Rock Drills AB, based in Orebro, Sweden, is a key player in the Mining sector, providing rock drills that are core components in modern drilling equipment worldwide.
Before the Odoo ERP project, Epiroc Rock Drills AB relied on disparate processes to support their drilling equipment and service operations, making it harder to coordinate information across teams and to maintain the high level of support their technologically advanced tools require.
The stakes were to maintain safe and efficient operations for their customers, safeguard Epiroc’s reputation for reliability, and ensure that internal teams had clear, timely information to support equipment performance and after-sales service.
Their needs
Aligning operations and support around a single ERP system
Epiroc Rock Drills AB wanted an integrated ERP solution that would help them coordinate their manufacturing and support activities while sustaining the level of service their customers expect around the globe.
- A cohesive ERP environment able to support complex mining and infrastructure operations.
- Better coordination between equipment production, field support and back-office processes.
- Reliable, up-to-date information to help keep customer equipment running safely and efficiently.
- Scalable processes to support long-term growth and continuous improvement in service quality.
The proposed solution
An Odoo ERP core tailored to mining equipment and support operations
Captivea USA implemented Odoo ERP as the central system for Epiroc Rock Drills AB, giving the company a single platform to manage their core activities and the support services that surround their advanced drilling equipment, so teams can work with consistent data and focus on delivering safe, efficient operations for customers.
The first step of this project is to perform a complete analysis of the client's Odoo environment.
Analysis objectives
- To be reassured on the feasibility
- Show that we understood their business
- To confirm a budget
- To know and confirm how we will do it
- Know the timeline
Analysis processes
- Business discovery
- Workshops by theme / group of people / domains
- Create the deliverable documents
- Present it
- Handle feedback
The results
Benefits & returns on investment
What the client gained, day after day, once the solution went live.
Time saving
- Centralized organization of financial documents
- Generate quotes in a few clicks
- Quick sharing of documents
- Simplified supply management
- Automation of intervention schedules
Productivity gain
- Centralized management of leads and customers, increasing sales team efficiency
- Smoother order processing with real-time stock tracking
- Clear visualization of performance and key indicators
- Quick access to employee information
Increase in sales
- Improved client satisfaction through faster project delivery
- Better time management that helps allocate resources to the most profitable projects
- Identification of additional needs through ticket analysis
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