Customer reference
AZAP - Brand your items
AZAP offers a wide range of customizable business gifts and promotional items at attractive prices. Working with ethically selected partners, they provide tailored solutions, ranging from personalization to comprehensive services such as import/export and graphic design.
Industry
Location
Tétange Kayl, Luxembourg
Implemented by
Case on Odoo
The context
Strengthening operations with a reliable Odoo ERP environment
AZAP is a merchandising services company based in Tétange Kayl, Luxembourg, offering customizable business gifts and promotional items supported by import/export and graphic design services.
Before the project, AZAP had already adopted Odoo ERP but needed a clearer, structured view of how their environment should be organized to support their merchandising activities and day-to-day operations.
The stakes were to secure a reliable ERP foundation that could support sustainable growth, streamline operations management, and give AZAP confidence in the feasibility, budget and timeline of their transformation.
Their needs
Clarifying needs and securing a robust Odoo setup
In order to strengthen its operations management, the client has adopted Odoo ERP software and chosen Captivea to manage their Odoo environment, starting with a thorough analysis of their existing setup.
- Be reassured on the feasibility of their Odoo ERP project.
- Ensure their specific merchandising business processes were fully understood.
- Confirm a realistic budget and timeline for the work to be done.
- Define and validate how the project would be carried out from end to end.
The proposed solution
A complete analysis of the existing Odoo environment
Captivea Luxembourg launched the project with a full analysis of AZAP’s Odoo environment, organizing business discovery workshops by theme and stakeholder group, documenting deliverables, presenting them to the client and handling feedback, while structuring the use of Accounting, Invoicing, CRM, Sales, Inventory, Purchase and Email Marketing around AZAP’s operational needs.
The first step of this project is to perform a complete analysis of the client's Odoo environment.
Analysis objectives
- To be reassured on the feasibility
- Show that we understood their business
- To confirm a budget
- To know and confirm how we will do it
- Know the timeline
Analysis processes
- Business discovery
- Workshops by theme / group of people / domains
- Create the deliverable documents
- Present it
- Handle feedback
Odoo apps deployed
The Odoo suite on this project
All Odoo applications, activated at the pace of the client's needs.
Finance
Marketing
The results
Benefits & returns on investment
What the client gained, day after day, once the solution went live.
Time saving
- Centralized organization of financial documents
- Generate quotes in a few clicks
- Quick sharing of documents
- Simplified supply management
- Automation of intervention schedules
Productivity gain
- Centralized management of leads and customers, increasing sales team efficiency
- Smoother order processing with real-time stock tracking
- Clear visualization of performance and key indicators
- Quick access to employee information
Increase in sales
- Improved client satisfaction through faster project delivery
- Better time management that helps allocate resources to the most profitable projects
- Identification of additional needs through ticket analysis
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