Odoo app · Odoo VoIP
Odoo VoIP — configured by Captivea
Odoo VoIP embeds business telephony directly into Odoo, so your sales, support and operations teams can place and receive calls from their browser while every interaction is linked to the right contact, opportunity or ticket. Typical use cases include outbound prospecting, handling support hotlines, coordinating field service visits and giving managers real-time visibility into call activity and performance.
The app
Odoo VoIP
Odoo VoIP adds native internet telephony to your Odoo environment so users can handle calls inside the same interface they use for CRM, Helpdesk and projects. It connects your SIP provider or PBX to Odoo, enabling click-to-call, incoming call pop-ups and automatic call logging without switching between separate phone tools and spreadsheets.
Key features
Concrete building blocks
Click-to-call from any Odoo record
Users can start a phone call in one click from contacts, opportunities, tickets or tasks using the VoIP widget, eliminating manual dialling and keeping call details linked to the originating record for easy follow-up.
Smart call queues and routing
Define queues for sales, support or other teams, route calls based on phone number or IVR choices, and use forwarding rules so unanswered calls reach backup agents, reducing wait times and improving customer experience.
Call recording and performance analytics
When enabled, Odoo VoIP records calls and attaches them to the relevant record, while built-in reports show volumes, durations, missed calls and outcomes so supervisors can coach teams and improve scripts.
Integrated CRM and Helpdesk context
Because VoIP is embedded in Odoo, agents see full history, open documents and next activities during a call, allowing them to answer questions faster, update records on the spot and keep every interaction consistent.
Use cases
Concrete uses
High-volume sales prospecting
Sales teams can dial through lead lists directly in Odoo CRM, log outcomes in a few clicks and schedule next activities while managers track contact rate, conversions and pipeline impact in real time.
Customer support hotlines
Support agents answer incoming calls with the right ticket and customer history already on screen, create new tickets when needed and document resolutions while speaking, improving first-call resolution.
Account management and renewals
Account managers plan regular check-in calls, manage renewal dates with next activities and rely on complete call histories to prepare for reviews, ensuring no strategic customer or contract is overlooked.
By business function
Solutions for every team
Explore how Captivea concretely improves your teams' day-to-day work, department by department.
Sales & CRM
Click-to-call, call queues and CRM-linked analytics in a few clicks.
Purchasing
Supplier calls, negotiations and purchase orders handled in one system.
Operations & Manufacturing
Production, maintenance and supplier calls coordinated around your MRP data.
Supply Chain
Stock inquiries, delivery issues and logistics calls tied to real-time inventory.
Finance & Accounting
Billing, collection and payment status calls aligned with live accounting data.
Human Resources
Recruitment, onboarding and HR follow-up calls tracked alongside employee records.
Marketing
Campaign calls, lead qualification and follow-ups measured with clear KPIs.
Helpdesk & After-Sales
Support calls, tickets, SLAs and satisfaction tracked in real time.
Start your transformation
A VoIP project to transform your customer interactions?
Our Odoo and telephony experts help you design, configure and deploy an integrated VoIP solution that connects your calls with CRM, Helpdesk and the rest of your information system.
By sector
Organised around your industry
Teams organised by client industry. Each sector covers ERP, Web, AI and BI.
Services & Tertiary
Odoo VoIP plus CRM and projects for service firms that live on scheduled calls and client check-ins.
Industry / Manufacturing
Integrated VoIP, manufacturing and maintenance to manage production, suppliers and incidents faster.
Distribution & Logistics
Customer, carrier and supplier calls linked to stock and orders for efficient wholesale operations.
Retail & Point of Sale
Unified in-store and online customer calls for order status, returns and product advice.
The Odoo apps relevant to you
The complete Odoo suite
All Odoo applications, activated at your own pace.
Sales & CRM
Inventory & Manufacturing
Finance
Human Resources
Technical & Data
References
Companies that trust Captivea
FAQ
Frequently asked questions
Yes, you can enable VoIP in Odoo by connecting a compatible SIP provider or PBX, then activating the telephony features so users can place and receive calls directly from their browser while working in CRM, Helpdesk or other modules.
In many cases, Odoo VoIP connects to your existing SIP-based PBX or cloud VoIP provider, reusing your numbers and lines while adding CRM and Helpdesk context; Captivea validates compatibility and designs the right integration.
You need a compatible VoIP service or SIP server, a properly configured network and headsets for users, plus Odoo with the VoIP module enabled; Captivea then configures SIP credentials, call routing and user profiles, and trains your teams.
Captivea combines certified Odoo expertise with telephony know-how, so your VoIP project is scoped correctly, integrates cleanly with CRM and Helpdesk, and goes live with realistic timelines, controlled risks and strong user adoption.
Let's talk
Ready to transform your customer communication operations?
Share your telephony challenges with Captivea and let us design an Odoo VoIP setup that streamlines calls, improves service and supports your growth.
Resources