Odoo Phone 19 : All your call tracking right at your fingertips
Odoo VoIP has been renamed Odoo Phone, now a full-fledged application in your dashboard. The softphone is still available at the top of the screen in the upper bar, but everything surrounding your calls has been taken to a whole new level. The module’s redesigned interface now feels much closer to Android and iPhone standards. It was built to make the experience feel as natural as using a smartphone: clearer buttons, more intuitive interactions, and faster access to the information you need.
Access customer information to act quickly during calls
For every call, whether incoming or outgoing, stay responsive using Odoo 19’s comprehensive call record. From now on, during your phone interactions, the ERP provides a real-time dashboard with all the information you need: contact details, history, related documents, and more—helping you steer the conversation with precision.
You work in a single, modern, and user-friendly interface designed to:
- Track recent actions,
- Review past interactions,
- Access important documents,
- And most importantly, take action during the call.
Need to act fast? Immediate action is just a click away thanks to the smart buttons on the call card: open an opportunity, follow up on a support ticket, check a subscription, or create an activity. The choice is yours—Odoo makes it happen.
Find, sort, and view your contacts quickly
Can’t remember a client’s exact name? Just type the numbers on the keypad, like on old mobile phones. Odoo automatically interprets the possible combinations and shows you the matching contacts—perfect for finding someone in seconds.
Need to quickly locate a past conversation? Simply enter a name, number, or keyword in the search bar to instantly access your call history.
Want to analyze your calls and interactions at a glance? Odoo 19 offers multiple views to explore your data: switch from a detailed list to a chart, dive into information via a pivot view, or plan your actions in a calendar. Each view helps you focus on what matters, track trends, and make decisions quickly—all within a single tool.
Keep your communications under control AI-powered insights
Odoo Phone 19 gives you complete control over your communications while intelligently enhancing them. Access levels adapt to your role: employees see their own interactions, managers monitor their team’s activity, VoIP Officers oversee all calls, and VoIP Admins configure and manage the application.
The solution works seamlessly with your VoIP providers, such as DWW, using WebSocket SIP technology. Calls remain stable and fully integrated into Odoo, allowing you to stay focused on your contacts and conversations.
Each call can now be recorded directly in the browser and stored in the corresponding call record. You can quickly listen to recordings or share them with colleagues for follow-up, training, or verification.
The real game-changer is the built-in AI: every conversation is automatically transcribed, producing a text that’s easy to read and search. The AI also generates instant summaries to highlight key points and analyzes the sentiment of interactions to gauge customer satisfaction and needs.
For more complex interactions, assisted transfer makes coordination simple: you can check a colleague’s availability before transferring a call. The caller stays on hold while Odoo seamlessly manages the handoff between participants.
Calendar 19 : Enjoy a smarter, truly flexible agenda
Calendar takes on a strategic role in Odoo 19. Behind its familiar interface lie powerful new tools that give you greater control over your appointments, resources, and availability.
Resource management finally comes to Calendar
A long-awaited addition: a dedicated calendar view for resources. Whether it’s desks, rooms, equipment, massage cabins, or studios, you can instantly see what’s booked, available, or in use.
Calendar becomes a true capacity manager:
- An employee unavailable? You’ll see it instantly.
- A room already booked? Another time slot appears right away.
- A resource shared across multiple departments? The calendar allocates slots accurately.
Your slots, your schedule, your rules
Set up your appointments by selecting duration, time slots, capacity, buffers between bookings, assigned users, or specific resources. Recurring appointments are easier than ever: once your template is defined, you can replicate the entire series in just a few clicks.
Calendar also acts as the availability engine for the Appointment app. Already booked slots are automatically removed from your website, keeping your schedule accurate for clients without any extra effort.
Adjust your schedule for every activity
Odoo now adapts seamlessly to variable schedules: part-time work, one-off tasks, instructors working their own hours… You can provide each employee with a personalized calendar. For long sessions—yoga, massage, reflexology, workshops—Odoo automatically manages and schedules all appointments linked to multi-hour or multi-week session.
Discuss 19 : A more structured and responsive communication hub
Discuss has evolved as well. The app brings together all your internal and external conversations—emails, WhatsApp, SMS, live chat, direct messages—into a single, unified interface.
Prepare for video calls with confidence
Join your meetings fully prepared and worry-free. Before your session, select the microphone, speakers, and camera you want to use, avoiding any surprises when it’s time to speak.
A one-click background blur helps protect your personal space or enhance professionalism. Need to check a document during a call? Picture-in-picture mode lets you keep the conversation visible while navigating Odoo or other apps.
When sharing your screen, the app even transmits your device’s audio—perfect for presenting videos or any sound-based content.
Inviting a client or partner who doesn’t have Odoo? Simply share a video link, and they can join the meeting instantly. No account creation or complicated setup required—everyone is part of the conversation immediately.
Clearly show your availability and notify the right people
Help your team know when to reach you. Set your availability in Discuss using four statuses: Online, Away, Do Not Disturb, or Offline. The app then automatically adjusts how it notifies you. For example, if you activate “Do Not Disturb,” Discuss understands that you need to stay focused and no alerts will interrupt your workflow.
Your avatar becomes even more informative with automatic leave indicators: when viewing a colleague’s profile, you immediately know if they are out and when they’ll be back.
To quickly reach the right people, you can mention roles directly: @support, @HR, @sales… Discuss instantly notifies the relevant members, making it easy to engage the right contacts at the right time.
Speed up your communication and stay productive while multitasking
Take advantage of Discuss’s new features to manage multiple conversations simultaneously and reduce mental load. Move through tasks efficiently, even when requests keep coming in. When a call is incoming, a push notification appears instantly, allowing you to respond without delay—even if you’re using another app.
To keep conversations organized, Discuss automatically sorts exchanges by type: group discussions in channels, small private groups for colleagues, and direct messages for one-on-one chats. The Inbox highlights what needs your attention, while the history keeps all past interactions accessible. Even better, when a message is linked to a task, ticket, or document, it opens in the right context, saving you from hunting for information.
With slash commands, simply type /who to see who’s available, /leave to exit a channel, or use other commands to access key information instantly. Just a few keystrokes let you manage conversations like a pro.
The integrated AI provides daily support: it can generate clear summaries of busy conversations, draft messages or notes for you, or assist with email writing. A recent emoji bar gives you quick access to your favorite reactions, perfect for responding to a message or softening a conversation.
Odoo 19’s new features are transforming the way you work every day. The ERP delivers real power—but its full potential is only realized when perfectly integrated into your organization. At Captivea, we turn these advancements into tangible results: better-coordinated teams, faster actions, and a tool that truly adapts to your business.
Ready to take Odoo further? Let’s talk and grow your business together.