Odoo Enterprise evolves: extended support for all versions

Support now available to all Odoo Enterprise customers

No more restrictions based on version or hosting

All Odoo Enterprise customers—whether on SaaS, on-premise, or Odoo.sh—now have access to official support. For example, an on-premise customer running an older version will be covered just like a SaaS customer. The only exception is Odoo Online users, who are automatically kept up to date and therefore not affected. For Odoo.sh and On-Premise customers, the new support policy applies immediately for new and renewed subscriptions. In addition, Odoo.sh now officially supports the five latest major versions.

This approach ensures comprehensive, tailored coverage while preventing situations where some users might be excluded from support due to their setup or the age of their software.

Odoo support – two possible scenarios depending on your version

• If you’re on one of the three latest versions

You receive full support at no extra cost. Coverage is included in your subscription, giving you access to updates, bug fixes, and technical assistance.

• If you’re using an older version

An annual surcharge of 25% is added to your subscription for older versions. This fee—calculated based on the number of users—allows Odoo to provide reliable, high-quality support, even for these legacy releases.

A transition period to migrate at no extra cost

Odoo understands that upgrading can take time. To give you flexibility, no additional fee will be applied before April 2026, allowing all customers to plan and execute their migration without pressure. Additionally, for those on older versions, you have up to six months after the release of each new version to upgrade to a supported release. If you don’t migrate within that period, you will still receive full support, with the 25 % surcharge applied for older versions.

This dual approach ensures that you remain fully supported whether you plan your upgrade according to a fixed date (April 2026) or relative to a new release, giving you the freedom to manage your system upgrades at your own pace.

For more details on support terms and Odoo’s commitments, you can refer to the official Odoo Enterprise documentation.

Why Odoo is implementing this new policy

Reducing technical debt and growth barriers

Older versions become increasingly difficult to maintain, slowing innovation and driving up costs. By staying up to date, your business avoids complex migration projects and can focus its resources on growth.

Ensuring a better return on investment for everyone

New versions provide:

• Improved performance
• Enhanced features
• Fewer bugs and fixes

This results in more stable systems and increased productivity for your teams.

Building a healthier ecosystem for clients and partners

With versions closer together, maintenance and updates become easier. Partners can focus their efforts on delivering added value, while clients benefit from support that’s simpler to plan. This way, clients and partners work hand in hand within a shared technical environment, streamlining maintenance and speeding up deployments. This synergy ensures more efficient projects and support tailored to your needs.

To learn more about our support and service offerings, visit our Odoo support services.

Key takeaways for a smooth transition

With this policy, you benefit from:

• A stable and secure environment
• Consistent performance
• Greater visibility into updates
• Reduced risk of disruptions

Planning for these changes helps ensure the longevity and sustainable growth of your system.