Customer reference
Qiwi SARL
Qiwi is a Luxembourg-based company specialising in restaurant and café equipment.
The context
From a growing business to the need for a structured ERP environment
Qiwi SARL is a Luxembourg-based company specialising in equipment for restaurants and cafés, providing furniture, kitchen equipment and accessories tailored to the demanding standards of the hospitality industry.
Before the project, Qiwi managed the different aspects of its activity with tools and processes that were not fully coordinated, which made it harder to follow operations end to end and to rely on a single, consolidated view of information.
The stakes for Qiwi were to secure a reliable ERP foundation, gain clear visibility over its activity, and support the company’s growth with tools able to keep pace with the hospitality sector’s standards.
Their needs
Clarifying the path towards a comprehensive ERP
Qiwi wanted a comprehensive ERP and chose Captivea to supervise its Odoo environment, asking first for a thorough analysis to be reassured about feasibility, the approach, the budget and the implementation timeline.
- Be reassured on the feasibility of the ERP project and the chosen solution.
- Confirm that their business and specific hospitality processes were well understood.
- Validate a realistic budget and a clear, shared implementation timeline.
- Know precisely how the project would be carried out, step by step, and on what basis decisions would be made.
The proposed solution
A full analysis of the Odoo environment to secure the ERP project
Captivea Luxembourg conducted a complete analysis of Qiwi’s Odoo environment, combining business discovery and themed workshops to understand processes, create detailed deliverable documents, present them to stakeholders and manage feedback, so that Qiwi could base its ERP decisions on a clear roadmap, a confirmed budget and an agreed timeline.
The first step of this project is to perform a complete analysis of the client's Odoo environment.
Analysis objectives
- To be reassured on the faisability
- Show that we understood their business
- To confirm a budget
- To know and confirm how we will do it
- Know the timeline
Analysis processes
- Business discovery
- Workshops By theme / group of people / domains
- Create the deliverables documents
- Present it
- Handle feedback
The results
Benefits & Returns on investment
What the client gained, day after day, once the solution went live.
Time saving
- Centralized organization of financial documents
- Generate Quotes in a Few Clicks
- Quick sharing of documents
- Simplified supply management
- Automation of intervention schedules
Productivity gain
- Centralized management of leads and customers, increasing sales team efficiency
- Smoother order processing with real-time stock tracking
- Clear visualization of performance and key indicators
- Quick access to employee information
Increase in sales
- Improved client satisfaction through faster project delivery
- Better time management that helps allocate resources to the most profitable projects
- Identification of additional needs through ticket analysis
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