Customer reference
Georgie's Ceramic & Clay Co.
Family-owned since 1965, Georgie's Ceramic & Clay Co. provides the Pacific Northwest with a wide range of ceramic and art supplies. Founded by Georgie Jacobson, the company has thrived for three generations, fostering a fun atmosphere and prioritising exceptional service for artists of all levels.
Industry
Location
Portland, Oregon (US), United States
Implemented by
Case on Odoo
The context
A family-owned arts and crafts retailer evolving its operations
Georgie's Ceramic & Clay Co. is a family-owned wholesale and retail arts and crafts business in Portland, Oregon, providing the Pacific Northwest with ceramic and art supplies and serving as a community hub for artists of all levels.
Before the Odoo ERP project, Georgie's Ceramic & Clay Co. was already a well-established, multi-generation family business with a growing catalogue of ceramic and art supplies, active workshops and classes, and a strong reputation for knowledgeable, hands-on service to the local creative community.
The challenge was to sustain their high level of service and community engagement while supporting continued growth in products, workshops, and customers, without losing the personal, welcoming experience that defines Georgie’s Ceramic & Clay Co.
Their needs
An ERP aligned with a creative, community-driven retailer
Georgie's Ceramic & Clay Co. wanted a business system that could keep pace with their expanding product range and community activities while preserving the approachable, service-focused spirit of their family-owned arts and crafts business.
- Support the wholesale and retail sides of the business in a single, coherent system.
- Ensure sales and day-to-day operations can keep pace with a growing range of ceramic and art supplies.
- Help staff serve customers efficiently while maintaining the welcoming, hands-on experience in the store and workshops.
- Give the leadership team clear visibility of key activities so they can continue growing the business over the long term.
The proposed solution
Odoo ERP as the backbone of a trusted arts and crafts brand
Captivea USA implemented Odoo ERP for Georgie's Ceramic & Clay Co. as the core business solution supporting their wholesale and retail activities, daily operations, and the ongoing development of their community-focused arts and crafts offering.
The first step of this project is to perform a complete analysis of the client's Odoo environment.
Analysis objectives
- To gain reassurance on feasibility
- Show that we understood their business
- To confirm a budget
- To know and confirm how we will do it
- Know the timeline
Analysis processes
- Business discovery
- Workshops by theme / group of people / domains
- Create the deliverable documents
- Present it
- Handle feedback
The results
Benefits & returns on investment
What the client gained, day after day, once the solution went live.
Time saving
- Centralised organisation of financial documents
- Generate quotes in a few clicks
- Quick sharing of documents
- Simplified supply management
- Automation of intervention schedules
Productivity gain
- Centralised management of leads and customers, increasing sales team efficiency
- Smoother order processing with real-time stock tracking
- Clear visualisation of performance and key indicators
- Quick access to employee information
Increase in sales
- Improved client satisfaction through faster project delivery
- Better time management that helps allocate resources to the most profitable projects
- Identification of additional needs through ticket analysis
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