Customer reference
Georgie's Ceramic & Clay Co.
Family-owned since 1965, Georgie's Ceramic & Clay Co. provides the Pacific Northwest with a wide range of ceramic and art supplies. Founded by Georgie Jacobson, the company has thrived for three generations, fostering a fun atmosphere and prioritizing exceptional service for artists of all levels.
Industry
Location
Portland, Oregon (US), United States
Implemented by
Case on Odoo
The context
A family-owned art and craft retailer evolving its operations
Georgie's Ceramic & Clay Co. is a family-owned wholesale and retail art and craft business in Portland, Oregon, providing the Pacific Northwest with ceramic and art supplies and serving as a community hub for artists of all levels.
Before the Odoo ERP project, Georgie's Ceramic & Clay Co. was already a well-established, multi-generation family business with a growing catalogue of ceramic and art supplies, active workshops and classes, and a strong reputation for knowledgeable, hands-on service to the local creative community.
The stakes were to sustain their high level of service and community engagement while supporting continued growth in products, workshops, and customers, without losing the personal, welcoming experience that defines Georgie’s Ceramic & Clay Co.
Their needs
An ERP aligned with a creative, community-driven retailer
Georgie's Ceramic & Clay Co. wanted a business system that could keep pace with their expanding product range and community activities while preserving the approachable, service-focused spirit of their family-owned art and craft business.
- Support the wholesale and retail sides of the business in a single, coherent system.
- Make sure sales and day-to-day operations could keep pace with a growing range of ceramic and art supplies.
- Help staff serve customers efficiently while maintaining the welcoming, hands-on experience in the store and workshops.
- Give leadership a clear view of key activities so they could continue growing the business over the long term.
The proposed solution
Odoo ERP as the backbone of a trusted art and craft brand
Captivea USA implemented Odoo ERP for Georgie's Ceramic & Clay Co. as the core business solution supporting their wholesale and retail activities, day-to-day operations, and the ongoing development of their community-focused art and craft offering.
The first step of this project is to perform a complete analysis of the client's Odoo environment.
Analysis objectives
- Building confidence in feasibility
- Show that we understood their business
- To confirm a budget
- To know and confirm how we will do it
- Know the timeline
Analysis processes
- Business discovery
- Workshops by theme / audience / field
- Create the deliverable documents
- Present it
- Handle feedback
The results
Benefits & return on investment
What the client gained, day after day, once the solution went live.
Time saving
- Centralized organization of financial documents
- Generate quotes in a few clicks
- Quick sharing of documents
- Simplified supply management
- Automation of intervention schedules
Productivity gain
- Centralized management of leads and customers, increasing sales team efficiency
- Smoother order processing with real-time stock tracking
- Clear visualization of performance and key indicators
- Quick access to employee information
Increase in sales
- Improved client satisfaction through faster project delivery
- Better time management that helps allocate resources to the most profitable projects
- Identification of additional needs through ticket analysis
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