Customer reference
Tel Pro Service
TEL PRO is much more than a phone installer; we are a dedicated operator offering a complete and customised service. With a qualified and attentive team, we guarantee flexibility and expertise. Specialising in remote work, hosted telephony, installation, and audio communication, we operate throughout the Grand Est region, notably in Metz and Luxembourg, prioritising a personalised and human client relationship.
Industry
Location
Metz, France
Implemented by
Case on Odoo
The context
A telecom operator ready to structure and scale its services
Tel Pro Service is a telecom operator based in Metz, France, providing customised communication services and solutions for businesses across the Grand Est region, especially in Metz and Luxembourg.
Before the Odoo ERP project, Tel Pro Service managed its activities with disparate tools and manual processes. Information about customers, installations, contracts, and interventions was scattered, making it difficult to have a clear, consolidated view of operations and to keep up with the rapid growth of its telecom and remote work services.
The stakes were to secure reliable service delivery, streamline the follow-up of hosted telephony and installations, and gain better visibility over commitments and workloads in order to maintain a high-quality, human-centred relationship with every client.
Their needs
Clear, centralised management for telecom services and clients
Tel Pro Service wanted to move away from fragmented tools and implement a single, structured system that would support daily operations, improve the tracking of client projects and services, and provide reliable data for decision-making.
- Centralise operational and customer information in one ERP system.
- Reduce manual re-entry and the risk of errors in project and service follow-up.
- Gain better traceability of installations, hosted telephony and remote work solutions delivered to clients.
- Access consolidated reporting to monitor activities and support future growth.
The proposed solution
A tailored Odoo ERP to support telecom operations
Captivea Luxembourg implemented Odoo ERP for Tel Pro Service as a central platform to structure processes, from customer management to service delivery. The new system brings together key information in one place, simplifies day-to-day operations, and provides clearer visibility over activities so the team can focus on delivering flexible, high-quality telecom services.
The first step of this project is to perform a complete analysis of the client's Odoo environment.
Analysis objectives
- To be reassured on the feasibility
- Show that we understood their business
- To confirm a budget
- To know and confirm how we will do it
- Know the timeline
Analysis processes
- Business discovery
- Workshops by theme / group of people / domains
- Create the deliverable documents
- Present it
- Handle feedback
The results
Benefits & returns on investment
What the client gained, day after day, once the solution went live.
Time saving
- Centralized organization of financial documents
- Generate quotes in a few clicks
- Quick sharing of documents
- Simplified supply management
- Automation of intervention schedules
Productivity gain
- Centralized management of leads and customers, increasing sales team efficiency
- Smoother order processing with real-time stock tracking
- Clear visualization of performance and key indicators
- Quick access to employee information
Increase in sales
- Improved client satisfaction through faster project delivery
- Better time management that helps allocate resources to the most profitable projects
- Identification of additional needs through ticket analysis
Does your project look like this one?
Let's discuss your challenges with an expert in your industry.