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Customer reference

Santana Leather Care

Santana Leather Care is a family-owned business specialising in the restoration and care of luxury leather goods. Founded by brothers Robert and Yury Santana, the company continues the legacy of their father, Arturo Santana, a renowned Peruvian leather artisan.

Industry

Other Services

Location

Raleigh, North Carolina (US), United States

Implemented by

Case on Odoo

The context

From artisanal excellence to streamlined digital operations

Santana Leather Care is a renowned specialist in the restoration and care of luxury leather goods, combining traditional artisanal techniques with modern technology to serve some of the world’s leading luxury brands.

Before the project, sales and supply chain activities were handled in a fragmented way, with information spread across different tools and processes. This made it harder to efficiently manage orders and repairs, track stock, and maintain smooth coordination between the workshop and customer-facing teams.

The goal was to support growth while preserving exceptional quality, by gaining better control over inventory, ensuring efficient repair workflows, and providing reliable visibility on orders and customer commitments across the business.

Their needs

Centralising sales, repairs and supply chain in one system

Santana Leather Care wanted to centralise and streamline their sales and supply chain by implementing Odoo, so they could improve efficiency and better manage orders and repairs from end to end.

  • Centralise sales and supply chain information in a single system.
  • Improve order and repair management with smoother, more efficient processes.
  • Gain better control over inventory to support timely repairs and customer delivery.
  • Be reassured on feasibility, approach, budget and timeline before committing to the full project.

The proposed solution

A phased Odoo ERP project built on a thorough environment analysis

Captivea USA began the project with a complete analysis of Santana Leather Care’s Odoo environment, running business discovery workshops by theme and user group to understand their processes and constraints. Based on this analysis, they documented deliverables, validated the approach, and then implemented Odoo ERP with Inventory, Repair, Sales and Point of Sale to centralise information, automate key flows, and enable real-time stock and sales management.

The first step of this project is to perform a complete analysis of the client's Odoo environment.

Analysis objectives

  • To be reassured on the faisability
  • Show that we understood their business
  • To confirm a budget
  • To know and confirm how we will do it
  • Know the timeline

Analysis processes

  1. Business discovery
  2. Workshops By theme / group of people / domains
  3. Create the deliverables documents
  4. Present it
  5. Handle feedback

Odoo apps deployed

The Odoo suite on this project

All Odoo applications, activated at the pace of the client's needs.

Inventory & Manufacturing

The results

Benefits & Returns on investment

What the client gained, day after day, once the solution went live.

Time saving

  • Centralised organisation of financial documents
  • Generate quotes in a few clicks
  • Quick sharing of documents
  • Simplified supply management
  • Automation of intervention schedules

Productivity gain

  • Centralised management of leads and customers, increasing sales team efficiency
  • Smoother order processing with real-time stock tracking
  • Clear visualisation of performance and key indicators
  • Quick access to employee information

Increase in sales

  • Improved client satisfaction through faster project delivery
  • Better time management that helps allocate resources to the most profitable projects
  • Identification of additional needs through ticket analysis

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