Customer reference
ACA FACILITIES
We are high-end cleaning and maintenance experts for private and commercial buildings. Our clientele consists of individuals and professionals in Luxembourg and neighbouring regions. With 15 years of experience as a leader, we work in collaboration with renowned craftsmen and reputable professionals to ensure services of impeccable quality.
Industry
Location
Pontpierre, Luxembourg
Implemented by
Case on Odoo
The context
Unified control of cleaning and maintenance operations with Odoo ERP
ACA FACILITIES is a high-end cleaning and maintenance expert for private and commercial buildings, serving individuals and professionals in Luxembourg and neighbouring regions in collaboration with renowned craftsmen and reputable professionals.
Before the project with Captivea Luxembourg, ACA FACILITIES had selected Odoo ERP to gain better control over its operations, but needed unified management of activities and dedicated support to manage its Odoo environment with full confidence.
The key objectives were to secure reliable control over operations, obtain a unified and reassuring view of the business in Odoo, confirm the feasibility, budget and timeline of the project, and ensure that the ERP configuration would truly support high-quality services and long-term client satisfaction.
Their needs
Clear, unified management of operations and Odoo ERP
The client wanted tighter control of its operations through Odoo ERP, to be assured about the feasibility of the project, to confirm the budget and timeline, and to work with a partner who clearly understood its cleaning and maintenance business and Odoo environment.
- Be assured of the feasibility of the Odoo ERP project for their cleaning and maintenance activities.
- Ensure that Captivea had a clear understanding of their business processes and operational specificities.
- Confirm a realistic budget and a clear timeline for the Odoo ERP implementation and subsequent enhancements.
- Understand and confirm how the project would be carried out, with consolidated reporting and clear deliverables for management.
The proposed solution
A complete Odoo environment analysis aligned with ACA FACILITIES'; operations
Captivea Luxembourg conducted a complete analysis of ACA FACILITIES' Odoo environment through business discovery and thematic workshops, produced and presented detailed deliverable documents, and incorporated feedback to align the installed Odoo apps in finance, services, human resources, sales, marketing, websites, supply chain and productivity with the company's cleaning and maintenance operations, resulting in time savings, automation of repetitive tasks, centralised information, optimised planning, cost control and improved client satisfaction.
The first step of this project is to perform a complete analysis of the client's Odoo environment.
Analysis objectives
- To be reassured on the faisability
- Show that we understood their business
- To confirm a budget
- To know and confirm how we will do it
- Know the timeline
Analysis processes
- Business discovery
- Workshops By theme / group of people / domains
- Create the deliverables documents
- Present it
- Handle feedback
Odoo apps deployed
The Odoo suite on this project
All Odoo applications, activated at the pace of the client's needs.
Websites
Inventory & Manufacturing
Finance
Human Resources
Productivity
The results
Benefits & Returns on investment
What the client gained, day after day, once the solution went live.
Time saving
- Centralised organisation of financial documents
- Generate Quotes in a Few Clicks
- Quick sharing of documents
- Simplified supply management
- Automation of intervention schedules
Productivity gain
- Centralised management of leads and customers, improving sales team efficiency
- Smoother order processing with real-time stock tracking
- Clear visualisation of performance and key indicators
- Quick access to employee information
Increase in sales
- Improved client satisfaction through faster project delivery
- Better time management that helps allocate resources to the most profitable projects
- Identification of additional needs through ticket analysis
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