Customer reference
TRACKX
TRACKX is not just a rail equipment manufacturer; it is, above all, a team of passionate individuals who put their expertise at your service. With extensive experience in the field, we design and manufacture customised solutions for your projects, whether you are located in Europe, America, or Africa.
Industry
Location
Nivelles, Belgium
Implemented by
Case on Odoo
The context
Optimising operations and service with a dedicated Odoo ERP
TRACKX operates in the railway equipment market, designing and manufacturing customised rail solutions for projects in Europe, America, and Africa.
Before this project, TRACKX was growing its activity in rail equipment manufacturing without a fully integrated management system, which made it harder to centralise information, avoid repetitive manual work, and get clear visibility over purchasing, inventory, projects, and finances.
The stakes for TRACKX were to secure reliable day-to-day operations, deliver impeccable customer service, and gain real-time visibility on its business so that decisions about purchasing, inventory, projects, and sales could be taken quickly and confidently.
Their needs
A reliable ERP to streamline operations and service quality
Committed to optimising its operations and delivering impeccable customer service, TRACKX chose Odoo as its ERP solution and engaged Captivea to implement and support it, so that the company could centralise information and reduce manual tasks.
- Implement an ERP capable of centralising operational and financial information.
- Reduce repetitive manual work through automation and streamlined processes.
- Support purchasing and inventory management with reliable, up-to-date data.
- Provide clear dashboards and visibility on projects, sales, and employee timesheets.
The proposed solution
A structured Odoo ERP project starting with an in-depth analysis
Captivea began the project with a complete analysis of TRACKX's Odoo environment, using business discovery workshops and thematic sessions to understand processes, confirm feasibility, validate the budget and timeline, and define how the solution would be implemented. On this basis, Odoo ERP was structured around key apps such as Accounting, Expenses, Documents, Inventory, Purchase, Quality, Project, Timesheet, CRM, Sales, Dashboard, Knowledge, and Employees to centralise information, automate tasks, and support TRACKX's rail equipment business.
The first step of this project is to perform a complete analysis of the client's Odoo environment.
Analysis objectives
- To be reassured on the faisability
- Show that we understood their business
- To confirm a budget
- To know and confirm how we will do it
- Know the timeline
Analysis processes
- Business discovery
- Workshops By theme / group of people / domains
- Create the deliverables documents
- Present it
- Handle feedback
The results
Benefits & Returns on investment
What the client gained, day after day, once the solution went live.
Time saving
- Centralized organization of financial documents
- Generate Quotes in a Few Clicks
- Quick sharing of documents
- Simplified supply management
- Automation of intervention schedules
Productivity gain
- Centralized management of leads and customers, increasing sales team efficiency
- Smoother order processing with real-time stock tracking
- Clear visualization of performance and key indicators
- Quick access to employee information
Increase in sales
- Improved client satisfaction through faster project delivery
- Better time management that helps allocate resources to the most profitable projects
- Identification of additional needs through ticket analysis
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