Customer reference
Riviera Hospitality Group
Our vision is to nourish people the right way. It’s that simple. We provide single-serve meals that are nutritious and tasty, prepared with the freshest ingredients in the safest way possible. Expectations around ready meal solutions have evolved in recent years. Riviera has been at the forefront of these trends since our inception, which makes us the best value in meal solutions. Our biggest difference is that we are real – and purposeful – resulting in higher guest satisfaction and lower costs for our clients.
Industry
Location
Brooklyn, New York (US), United States
Implemented by
Case on Odoo
The context
Delivering safe, high-quality meals with every single serving
Riviera Hospitality Group provides single-serve meals that are nutritious, tasty and prepared with the freshest ingredients, focusing on delivering the best value in meal solutions for its clients.
Before the project, Riviera Hospitality Group was managing its fast-growing operations while keeping a strong focus on food safety, staff training and strict production controls, requiring close attention at every step from receiving ingredients to delivery to the end customer.
For Riviera Hospitality Group, the priority was to reduce product risk, prevent food-borne illness and food-related injury, protect guests and their clients, and maintain consistently high satisfaction while controlling costs.
Their needs
A comprehensive, HACCP-based food safety programme for every meal
Riviera believes a comprehensive programme to reduce product risk and the associated threat of food-borne illness and food-related injury is necessary and key to their success, and they wanted this rigour applied across production, storage and delivery.
- Implement a structured Hazard Analysis Critical Control Points approach throughout the entire flow of production, storage and delivery.
- Ensure every staff member is fully trained and regularly re-trained in all aspects of food safety and proper food handling.
- Monitor and log temperatures consistently from ingredient reception through cooking, packing, storage and delivery.
- Reduce product risk, improve guest safety and satisfaction, and support lower costs for clients through reliable, safe operations.
The proposed solution
An Odoo ERP backbone supporting rigorous food safety operations
Captivea USA implemented Odoo ERP for Riviera Hospitality Group to centralise and structure their operations, supporting their HACCP-based programme, standardising processes from production to delivery, and making it easier to train staff, document controls and maintain the high level of food safety that is key to their success.
The first step of this project is to perform a complete analysis of the client's Odoo environment.
Analysis objectives
- To be reassured on the feasibility
- Show that we understood their business
- To confirm a budget
- To know and confirm how we will do it
- Know the timeline
Analysis processes
- Business discovery
- Workshops by theme / group of people / domains
- Create the deliverable documents
- Present it
- Handle feedback
The results
Benefits & returns on investment
What the client gained, day after day, once the solution went live.
Time saving
- Centralized organization of financial documents
- Generate quotes in a few clicks
- Quick sharing of documents
- Simplified supply management
- Automation of intervention schedules
Productivity gain
- Centralized management of leads and customers, increasing sales team efficiency
- Smoother order processing with real-time stock tracking
- Clear visualization of performance and key indicators
- Quick access to employee information
Increase in sales
- Improved client satisfaction through faster project delivery
- Better time management that helps allocate resources to the most profitable projects
- Identification of additional needs through ticket analysis
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