What is the Email from Helpdesk Team module
Limitations of the standard Odoo Helpdesk for sending emails
Odoo Helpdesk is a powerful tool for centralizing and managing support tickets. However, when your agents respond, emails are sent from their personal addresses. This can result in a first message from paul@…, followed by a follow-up from marie@…, and later a reply from julie@…. Your customer ends up dealing with multiple contacts and may be unsure who is handling their request. This lack of clarity can create confusion and cause concern about whether their issue is being properly addressed.
Consequences:
- Scattered communication: each message appears to come from a different person.
- Loss of credibility: the customer perceives a lack of organization.
- Technical complexity: setting up a team alias often requires complicated configurations.
Email from Helpdesk Team : The module you need
One team, one unique alias. For example: [email protected], a shared identity that reflects professionalism. With Email from Helpdesk Team, you get:
- Simplified setup: everything is managed directly within Odoo, without complex configurations.
- Complete traceability: all communications are centralized within the corresponding ticket.
- Enhanced professional image: your customers know they are being supported by a well-organized and responsive team.
Learn more about the Odoo Email from Helpdesk Team module by Captivea
Benefits for your customer support
Improve the consistency of your responses
Your customers always see the same sender: the support team’s email address. Regardless of which agent handles the ticket, it’s the team’s collective identity that comes through.
- Consistent and clear communication: no more emails sent from multiple identities that create confusion.
- Enhanced credibility: a single, unified identity conveys professionalism and reliability.
- Trust and loyalty: customers who perceive professionalism feel reassured and are more likely to remain loyal or even recommend your services.
In short, you ensure seamless communication and build a strong, trusting relationship with your customers.
Save time managing support emails
Another major advantage is simplicity: less technical hassle, more efficiency. Everything is configured directly within Odoo, without having to deal with complex rules. This simplicity allows agents to focus on their core task: resolving tickets efficiently instead of juggling multiple email addresses.
Additionally, the risk of errors or oversights disappears no more incorrect addresses, and no emails sent from an agent’s personal inbox. With the team alias, all communications are automatically aligned and consistent.
The Email from Helpdesk Team app is available on the Odoo Apps Store. Click here and start taking advantage of this feature today.
Concrete use case: Before installing the module vs After installing the module
Before the module: emails sent from each Odoo agent
Sophie opens her computer, frustrated. For a week, she has been exchanging emails with support regarding an issue with her order. She first received a message from Paul asking for more details, then thought the issue was being resolved when Marie sent another reply. But this morning, Julie sent the latest response… and now Sophie doesn’t know who to contact or the true status of her case.
“Do I have to explain my issue to a new person every time?” she wonders. The lack of continuity creates obvious confusion. Each message seems to come from a different person, and Sophie feels that the support process is fragmented and unprofessional. This situation makes her doubt the team’s ability to resolve her problem quickly, and she begins to worry.
After the module: emails sent from the team
A few weeks later, Sophie reaches out to support again, but this time all her emails come through [email protected] . Even though multiple agents work behind the scenes, for Sophie it is clearly the same team handling her case, identifiable by the single email address.
Sophie feels heard and well taken care of. She knows she doesn’t need to explain her issue to each new contact, as everything is centralized and tracked. She lets go of her doubts, confident that her problem will be handled efficiently and professionally.
Say goodbye to complicated email management: with Email from Helpdesk Team, you gain clarity, consistency, and credibility. By centralizing all communications under a single team email address, you simplify your agents’ daily workflow, reduce the risk of errors, and ensure your customers receive reliable and reassuring support. This module becomes a powerful tool to enhance the quality of your support, strengthen customer trust, and reinforce your company’s professional image.
Try the Email from Helpdesk Team module today and give your customers a clearer, more professional support experience. Contact Captivea to learn more!