Odoo app · Service Management
Odoo Service Management — configured by Captivea
Odoo Service Management brings together Field Service, Helpdesk, Repairs, Subscriptions, Sales, Inventory and Accounting so your teams can plan interventions, meet SLAs and invoice completed work without retyping data, whether you run after-sales service, technical maintenance, IT support or home services.
The app
Odoo Service Management
Odoo Service Management is the combination of Odoo Field Service, Helpdesk, Repairs and related apps configured as a single solution to plan interventions, track time and parts, meet SLA commitments and turn every completed job into accurate, auditable invoices.
Key features
Concrete building blocks
Connected helpdesk and field interventions
Convert support tickets into field service tasks or repair orders in one click, carrying over the full history, attachments and priorities so nothing is lost between remote support and on-site work.
Planning and scheduling for service teams
Use calendar, map and gantt views to assign technicians, balance workloads, avoid overlaps and keep urgent jobs under control while respecting working hours and SLAs.
Integrated time and material tracking
Let technicians and agents log time, parts and expenses directly on tasks and tickets so delivered quantities update sales orders and invoices automatically.
End-to-end service dashboards
Track SLA performance, workloads, margins and contract profitability in real time with reports built on the same data your teams use every day.
Use cases
Concrete uses
Field service maintenance visits
Plan preventive and corrective maintenance visits, give technicians mobile access to asset history and capture digital proof of completion on-site.
After-sales repairs and warranties
Manage returns and repairs from the original order to the final shipment, deciding case by case what is under warranty, billable or goodwill.
Service contracts and recurring visits
Use subscriptions and contracts to define entitlements, drive recurring invoices and plan regular field visits or remote support sessions over time.
By business function
Solutions for every team
Explore how Captivea concretely improves your teams' day-to-day work, department by department.
Sales & CRM
Leads, quotes and service contracts linked to every intervention.
Purchasing
Supplier parts, purchase orders and repair components in one place.
Operations & Manufacturing
Work orders, maintenance plans and real-time capacity for service-heavy production.
Supply Chain
Stock levels, van inventory and full traceability for parts used in the field.
Finance & Accounting
Fast close, margin analysis and compliant revenue tracking on service work.
Human Resources
Recruitment, skills, time off and expenses for technicians and support teams.
Marketing
Campaigns that feed your service pipeline with measurable, high-quality leads.
Helpdesk & After-Sales
Tickets, SLAs and service quality tracked in real time across all channels.
Start your transformation
Any project to connect your service operations?
Our Odoo experts help you map your service processes, configure the right apps and guide your teams from pilot to go-live and continuous improvement.
By sector
Organized around your industry
Teams organized by client industry. Each sector covers ERP, Web, AI and BI.
Services & Tertiary
Odoo service management for technical service providers, maintenance firms and agencies coordinating field and remote work.
Industry / Manufacturing
Service-aware ERP for manufacturers managing installations, commissioning and long-term after-sales service.
Distribution & Logistics
Centralized service, stock and contracts for wholesalers offering maintenance and repair to their customers.
Retail & Point of Sale
Unified in-store, online and on-site services for retailers adding delivery, setup or maintenance to their offers.
The Odoo apps relevant to you
The complete Odoo suite
All Odoo applications, activated at your own pace.
Sales & CRM
Inventory & Manufacturing
Finance
Human Resources
Technical & Data
References
Companies that trust Captivea
FAQ
Frequently asked questions
Odoo Service Management is the way Field Service, Helpdesk, Repairs, Subscriptions and related Odoo apps are combined into one solution so you can plan interventions, meet SLAs, handle after-sales issues and invoice work from a single platform.
Technicians use the Odoo Field Service mobile interface to see their schedule, access customer and asset history, record time and parts, capture photos and signatures, and send all data directly to planning, inventory and invoicing.
In Odoo Helpdesk, SLAs are rules that define response and resolution targets for specific ticket types or customers, and the system tracks deadlines, flags at-risk tickets and provides reports so managers can monitor performance.
Captivea is an Odoo Gold Partner that designs your service processes in detail, configures standard apps like Field Service and Helpdesk, adds integrations where needed and supports change management so every team adopts the new tools.
Let's talk
Ready to transform your service operations?
Tell us about your field service, helpdesk and after-sales challenges and we will show you how an Odoo Service Management project with Captivea can support your next steps.