Odoo app · Odoo Knowledge
Odoo Knowledge — configured by Captivea
Centralize your company's procedures, wikis and project notes in Odoo Knowledge so teams stop hunting through emails, chats and personal drives. Captivea helps you design the right structure, migrate key documents and train users so your knowledge base quickly becomes a living, shared source of truth for every department.
The app
Odoo Knowledge app
Odoo Knowledge is the collaborative space where your organization captures, structures and shares its internal know-how. It replaces scattered Word files, PDFs and slide decks with searchable workspaces, clear hierarchies and tags, all connected to your other Odoo apps so information appears directly where work happens.
Key features
Concrete building blocks
Centralized knowledge workspaces
Group articles into workspaces for departments, projects or products, with clear hierarchies and navigation so employees always know where to find the latest procedures, playbooks and reference material.
Powerful search and tagging
Use keywords, tags and rich metadata so users can locate the right article in seconds, even in a large library, reducing time spent searching and the risk of outdated documents being used.
Fine-grained access control
Define who can read, edit or manage each workspace and article by role, team or user, so sensitive information is protected while day-to-day knowledge remains open and collaborative.
Native integration with Odoo apps
Link knowledge articles directly to tasks, tickets, opportunities and other Odoo records so teams access the right context from within their usual workflows without switching tools.
Use cases
Concrete uses
Standard operating procedures
Document recurring processes such as order handling, incident management or month‑end closing with step-by-step instructions, checklists and screenshots so everyone follows the same, approved way of working.
Department and project wikis
Create dedicated spaces where each department or project team maintains its FAQs, best practices, meeting notes and decisions, keeping information visible and up to date for everyone involved.
Onboarding and training library
Provide new hires with a structured, searchable set of welcome packs, role-specific guides and training materials so they become autonomous faster and managers spend less time repeating the same explanations.
By business function
Solutions for every team
Explore how Captivea concretely improves your teams' day-to-day work, department by department.
Sales & CRM
Sales playbooks, FAQs and objection-handling guides in a few clicks.
Purchasing
Purchasing procedures, approval rules and supplier guidelines centralized in one library.
Operations & Manufacturing
Work instructions, quality standards and maintenance checklists structured for the shop floor.
Supply Chain
Stock handling guides, traceability processes and counting instructions ready for warehouse teams.
Finance & Accounting
Closing checklists, policies and reporting guidelines documented and easy to follow.
Human Resources
Recruitment workflows, time off rules and HR policies accessible to employees and managers.
Marketing
Campaign briefs, content guidelines and brand messages shared across marketing and sales.
Helpdesk & After-Sales
Troubleshooting guides, SLAs and response scripts available directly to support agents.
Start your transformation
Any project to structure your company’s know-how?
From discovery and design to configuration, migration and training, Captivea turns Odoo Knowledge into the backbone of how your teams document and share information every day.
By sector
Organized around your industry
Teams organized by client industry. Each sector covers ERP, Web, AI and BI.
Services & Tertiary
Odoo Knowledge structures methodologies, project playbooks and client documentation for service organizations.
Industry / Manufacturing
Odoo Knowledge centralizes work instructions, quality procedures and maintenance know-how for manufacturers.
Distribution & Logistics
Odoo Knowledge aligns operating procedures and partner guidelines across distribution and logistics networks.
Retail & Point of Sale
Odoo Knowledge unifies product information and store procedures for consistent retail and eCommerce experiences.
The Odoo apps relevant to you
The complete Odoo suite
All Odoo applications, activated at your own pace.
Sales & CRM
Inventory & Manufacturing
Finance
Human Resources
Technical & Data
References
Companies that trust Captivea
Resources
Latest articles & guides
FAQ
Frequently asked questions
Odoo Knowledge is an Odoo app dedicated to internal documentation and collaboration. Users create articles in rich text, organize them into workspaces and hierarchies, tag them, control access and link them to records in other Odoo apps so information is easy to find and reuse across the company.
You start by defining workspaces and main categories, then import or rewrite key documents into Odoo Knowledge using consistent templates. Next, you configure access rights, set simple rules for naming and tagging, and appoint content owners in each team. Captivea facilitates these steps and supports you during rollout so new habits take hold.
Odoo Knowledge connects natively with apps like CRM, Projects, Helpdesk, Employees, eLearning and Documents. You can link or attach articles to tasks, tickets, opportunities or HR records so users can access relevant guides directly from their operational screens.
As an Odoo Gold Partner, Captivea brings experience from many projects where Knowledge is deployed alongside other Odoo apps. We help you clarify your objectives, design the right structure, configure permissions, migrate content and train users, then provide ongoing support so your knowledge base grows in a controlled, sustainable way.
Let's talk
Ready to transform your knowledge management operations?
Share your documentation challenges with Captivea and discover how Odoo Knowledge can help you standardize processes, retain know-how and boost team productivity.