An ERP project brings together all the tasks involved in putting into production the management software chosen by the company, so as to manage and coordinate its activities. It is therefore a genuine project management process that aims to deploy an ERP system, which may differ depending on a company’s needs. It is therefore important to identify the right software that can meet the expectations and specific requirements of the business. This is a critical project, because ERP software is a key element in managing a company, regardless of its size or industry. It is also a long-term project, as companies typically keep an ERP system for 8 to 10 years on average. Particular care must therefore be taken to manage this project well so that it can address the company’s many needs.
In the Express Department, we take pride in building strong relationships with our customers. We’ll work with you to design the exact ERP you need to run your business. You’ll receive regular updates on the project, and we’ll be ready at short notice if you have any questions, concerns or need support.” — Craig Kolobow, VPO at Captivea USA
A Client-Focused Approach
At the forefront of Captivea's new organisation is customer experience. The customer has always come first, but in anticipation of rapid growth and expansion, customer satisfaction is now more important than ever. These new changes are part of an extensive transition for Captivea. Captivea wants to ensure that they keep this commitment to their clients even as they continue to grow and has introduced these new changes to help do so. With two new teams, the ERP provider wants to improve its responsiveness when adapting to the needs of a wide range of clients. They want to be capable of providing clients with the resources they need, when they need them. Captivea wants to keep a personal, small-company feeling in terms of their relationship with their clients, while at the same time being able to scale up to even the largest projects.
Investing in Human Resources
Captivea will be looking to their team members to help achieve organisational objectives. “We are working on how to continuously improve the service we provide our customers and at the same time how to hire, train and onboard more and more consultants.” In addition to a more structured onboarding process and training, creating a cohesive vision among team members is also on Captivea's agenda. “It is a big challenge that our new board will have to embrace,” continued Sebastien Riss, the president of Captivea USA. With happier and more fulfilled consultants focused on common goals, Captivea aims to cultivate highly focused teams capable of maintaining a high quality of service and leading successful projects.
Communication Is Key
“Really what this boils down to is better communication and expectations,” said Joshuah. “Everybody has to be on the same baseline, both employees and clients.”
For Captivea, this means doing a better job of keeping their clients up to date and well informed. A big part of this will be process review and process implementation. Customers should be able to see more concise and focused communication on what’s being done, how it’s being done, and the impact it will have on them and their project. Clients will be able to communicate directly with the people working on their projects. Responsiveness and reliability will be further improved to ensure consultants are doing their best to turn their client’s vision of their future business into reality.
For the people we work with, it means we are making sure they receive the highest possible quality on all fronts: project management, implementation, customisations, analysis and advice. We will be there for them, and our consultants will do their best to turn their vision of their future business into reality. — Nathan Quijoux, VPO at Captivea USA
Looking to the Future
Captivea is aiming to place first as a USA Odoo partner in 2021. As Odoo takes on a bigger and bigger role in the ERP industry Captivea wants to be right beside them. With an already established relationship with Odoo and a talented team, Captivea aims to become a major player for ERP deployment in the USA. In the next 5 years, Captivea expects to hire between 100 and 200 consultants.
Meet the New Executive Team
Desi Csorba, VP of Sales
Desi is an experienced Sales Leader capable of delivering client project solutions across all phases of a diverse technology landscape, including Project Management, Business Strategy, Assessments, Customisation, Development, GDPR Compliance, Design and Architecture, as well as Implementation, Testing and Training.
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Nathan Quijoux, VPO Enterprise Department
Nathan has been a Global Learning Manager in the food industry as well as a Branding Project Manager for a French creative agency. He was also a Full-Stack Developer in an ambitious start-up for young entrepreneurs and holds a Master’s degree from the Leonardo Da Vinci School of Design in Paris, and an education in business from UC Berkeley. With that many hats, he could only land in a place as sunny as Florida, and in the ERP industry, where he spends his days helping you grow your business as the VP of Operations at Captivea USA.
Joshuah Rodery, CEO
Joshuah lives to tackle new challenges and has led several small business mentorship programmes. As a business process and enterprise veteran, he has spent the last two years focusing specifically on the cannabis sector. His previous position here at Captivea as Vice President of Operations prepared him for his new role as CEO, and he is excited to lead future growth for Captivea USA
Craig Kolobow, VPO Express Department
Craig is an experienced Odoo consultant with a background in advanced maths, including graduate-level numerical analysis. He has built the Florida Tech Space Sciences and the Villanova CV/RN Astrophysics computational servers, modelled the interior of stars, and developed some of Odoo's most intricate and complex systems. With a detail-oriented approach, Craig isn't done until your Odoo is just right.
A Word From the President
Keep it simple
"It's a basic idea but it's very hard to stay simple. I want the company to be organised, but I still want us to keep our flexibility and responsiveness. We need to define better processes, but they should remain simple."
Customer Service
"All our decisions must be driven by customer service, not by internal considerations. I don't want the Board to focus too much on themselves. That's why I ask everyone in the company to be involved on the operational side. Joshuah, the CEO, is involved in many projects; the two VPs of Operations are as well. Even our Marketing Officer and our Office Manager work directly with our customers. It's very important to stay connected to serving. We are a service company, and our customers are always our priority."
Company Knowledge
"An ERP Consultant role requires a very broad range of skills. You need to be strong in customer relationships, communication, and in many different areas such as accounting, inventory, manufacturing and HR. An ERP Consultant also needs to be technical. It's difficult to have all these skills. For all our consultants, the goal is to acquire this full set of knowledge. To support that, we've built a knowledge base and we conduct extensive internal training. The new Board will help improve this because it provides continuous training for all consultants."
- Sébastien Riss on Captivea’s New Organisational Changes
Founder and President of Captivea USA and Captivea France, Sébastien has been carrying out CRM and ERP implementations for more than 15 years and leads a team of 50 employees specialising in CRM and ERP deployment.
Sébastien will remain involved in Captivea USA and will play an active management role together with the new board to help drive success.
“I’m really proud of the team we have,” says Sébastien. “Every employee in the company is engaged, sharing our goals and our vision. We truly have an amazing team and I want to thank them for their hard work and dedication. To the team, please continue keeping our customers happy – and to our customers, thank you!”
About Captivea
Established in the United States in the second half of 2018 (after being founded in France in 2007), Captivea USA has done very well, establishing itself as one of the leading Odoo partners in the United States.
Captivea has successfully delivered on our plans for continued growth in the United States and France, as we keep pushing ourselves to satisfy our customers with software integrations that meet their needs.
In a short period of time, Captivea USA was able to set up a team of Odoo consultants in the United States (Florida & California) and achieve Odoo Gold Partner status.
Working through the COVID-19 pandemic this year had its challenges, but our team remained positive, expanding our dedicated consultant team and client list all while providing top-notch service and results.
