F3C Systems, a Luxembourg-based company specializing in cybersecurity, already used Odoo. However, they called on Captivea Luxembourg, an Odoo Gold Partner, to go further.
Captivea stepped in to help them make better use of their ERP, save time and optimise their processes. What if it could be the same for you?
So, who is F3C Systems?
It is a Luxembourg-based company that positions itself as a trusted partner for businesses looking to strengthen their cybersecurity. They offer customised support to help clients of all sizes keep up with digital threats and protect themselves against risks. Their expertise covers a wide range of services, from security audits to the implementation of advanced protection solutions.
"We are cybersecurity specialists, we support companies of all sizes to evolve in terms of security and strengthen themselves daily," - explains Frédéric Lens, president and founder of F3C Systems.
Targeted support, immediate results
F3C Systems was not looking for an Odoo integration; they had already completed that step. What they needed was a partner who could guide them on specific aspects of their Odoo ERP so they could finally use it to its full potential.
What were the needs to be met?
- Centralise communication (purchases, sales, CRM, HR) through M365 integration.
- Implement the Odoo leave module to manage absences effectively, which made it possible to centralise all leave requests.
- Tap on marketing potential with Odoo tools for LinkedIn, events and email campaigns.
- Simplify sales and purchases by automating price lists and enabling electronic signing of orders.
- Automate billing with Odoo to reduce administrative errors and speed up financial processes.
- Secure access by fine-tuning user rights.
- Manage projects and time tracking effectively by connecting CRM, quotations, tickets and tasks.
- Improve the website by activating LiveChat and adding new features such as recruitment and helpdesk.
Each point was handled in a simple and concrete manner, with a single goal: to make work more enjoyable and get the most out of Odoo. Thanks to this personalized support, F3C Systems was able to better utilize Odoo's features and improve its internal processes.
How does Captivea support F3C Systems on a daily basis?
A powerful tool is not enough; you need to know how to use it!
F3C Systems had already started using Odoo to try to solve their problems. But without in-depth expertise on the product, they quickly reached their limits. That's when they decided to call on Captivea.
The Captivea Luxembourg team provided training and ongoing support to F3C Systems, enabling them to fully master Odoo ERP. The result: rapid adoption and significant skill development.
How does the support take place? It is different for each company and each request.
Maxime Grieshaber, CEO of Captivea Luxembourg, explains how they proceeded with F3C Systems:
- Following a rigorous methodology and considering F3C Systems' industry sector, Captivea examines its business flows to detect and address each element requiring improvement.
- On-site and online training:
Training was provided both on-site and online, allowing teams to become familiar with the ERP tool in their own environment. - Presentations of new features:
In Luxembourg, sessions were organised to present Odoo's new features.
RECOGNISED EXPERTISE, A SOLID REPUTATION
Because expertise makes all the difference
The choice of Captivea was not made by chance. Frédéric Lens testifies:
« What convinced us to work with Captivea was first and foremost the reputation and knowledge of Maxime Grieshaber (CEO of Captivea Luxembourg). Then, the seriousness of the company as well as the numerous references provided by our partners and contacts. Moreover, Captivea was already supporting our fiduciary for Odoo, which made our choice to collaborate with them on these aspects completely natural. »
Because Captivea manages budgets and adapts
Another striking point in the testimony is the efficiency demonstrated by Captivea in managing the project's budget. Frédéric Lens adds a revealing anecdote:
« As a small anecdote, we signed a contract with Captivea for a certain number of hours, expecting to use them up within a week or two. In reality, we've been working with them for over a year now. Their response efficiency is impressive, and to this day, we've only used 50% of our allocated time. This is greatly appreciated, as it allows us to reach out to them with complete peace of mind, without the risk of exceeding our budget. »
Because with Captivea, the relationship is based on trust and sustainability
For Maxime Grieshaber, the partnership with F3C Systems is first and foremost about building a long-term relationship:
“It’s a partnership built on trust and long-term collaboration. Our aim is not to waste time unnecessarily, but to ensure efficiency and customer satisfaction. We step in as and when needed. When the added value is low, we encourage the client to make use of online resources or attend Odoo training sessions offered in Luxembourg. In this way, our role is focused on providing our expertise.”
This approach allows Captivea to step in only where its expertise brings real added value.
Because Captivea offers a personalised approach
Maxime Grieshaber stresses that every project is unique:
“We offered our expert services to support them. This took the form of assistance to identify and resolve the different intervention points one by one.”
With 17 years of experience and over 650 ERP projects across various industries, Captivea has shown that it understands F3C Systems’ needs and can respond with practical advice and proven expertise. Maxime Grieshaber adds:
“Thanks to this experience, we are able to advise our clients and suggest simpler or more effective solutions where necessary.”
Why did F3C Systems decide to implement an ERP?
Like many growing companies, F3C Systems quickly encountered a common challenge: the proliferation of management tools. Each department was using its own software, which made internal operations more complex and less seamless.
Frédéric Lens, President and Founder of F3C Systems, describes the situation:
“We were really dealing with a fragmented set of tools. On one hand, we had a CRM and a billing tool; on the other, HR management in a separate software, while our accountant was using a different system altogether. We never had a unified view of how the company was being managed. As the company grew, it became more and more critical to have a single platform to manage all these aspects.”
This fragmentation slowed down day-to-day operations and made strategic decision-making more complex. Teams were wasting time switching between different tools, which reduced their overall efficiency.
Why choose Odoo ERP?
Getting the most out of Odoo
One of the major changes Odoo brought about is the centralisation of tools. Sophie Untereiner, Executive Assistant at F3C Systems, shares her experience:
“The benefit is that everything is grouped in one place. It’s really useful because we no longer need to open multiple applications or Excel files. Everything is centralised and interconnected, which translates into significant time savings.”
This centralisation enabled the company to improve its internal coordination while reducing errors linked to manual transfers between different tools.
Simplified sales management
For Christophe Pleger, Sales Director at F3C Systems, Odoo has transformed the sales team’s daily work:
“I mainly manage quotations and follow-ups via Odoo. The tool makes it easy to add products, manage pricing, and view margins. For these tasks, it’s very straightforward to use.”
Why work with Captivea as your partner for your ERP project
F3C Systems' experience shows that having Odoo is not always enough to maximize its potential without expert support. With Captivea as an ERP project partner:
- You tap on proven expertise to tailor Odoo to your specific needs.
- You streamline your internal processes with simple but effective solutions.
- You keep your budgets under control with a targeted, pragmatic approach.
- You receive ongoing support on strategic topics such as marketing, project management, or advanced Odoo configuration.
Curious to learn more about the F3C Systems project with Captivea? Check out our F3C Systems client reference page to learn more about the details of our collaboration.
Visit F3C Systems' website to learn more about their activities.
Also explore our numerous customer references to discover the scope of our projects and the testimonials from our satisfied clients.
READY TO MODERNISE YOUR BUSINESS PROCESSES WITH A CUSTOMISED ERP SOLUTION?
Captivea is the partner you need!