F3C Systems, a Luxembourg-based company specializing in cybersecurity, already used Odoo. However, they called on Captivea Luxembourg, an Odoo Gold Partner, to go further.
Captivea stepped in to help them make better use of their ERP, save time, and optimize their processes. What if it could be the same for you?
But who is F3C Systems?
It’s a Luxembourg-based company that positions itself as a trusted partner for organizations looking to strengthen their cybersecurity. They provide personalized support to help clients of all sizes adapt to digital threats and protect themselves against risk. Their expertise covers a wide range of services, from security audits to the implementation of advanced protection solutions.
"We are cybersecurity specialists, we support companies of all sizes to evolve in terms of security and strengthen themselves daily," - explains Frédéric Lens, president and founder of F3C Systems.
Targeted support, immediate results
F3C Systems wasn’t looking for an Odoo integration; they had already completed that step. What they needed was a partner who could guide them on specific aspects of their Odoo ERP so they could finally use it to its full potential.
What needs had to be addressed?
- Centralize communications (purchasing, sales, CRM, HR) through M365 integration.
- Implement the Odoo time-off module to manage absences effectively and centralize leave requests.
- Unlock marketing potential with Odoo tools for LinkedIn, events, and email campaigns.
- Simplify sales and purchasing by automating price lists and enabling electronic signing of orders.
- Automate billing with Odoo to reduce administrative errors and accelerate financial processes.
- Secure access by precisely configuring user permissions.
- Effectively manage projects and time tracking by connecting CRM, quotes, tickets, and tasks.
- Improve the website by activating LiveChat and adding new features such as recruitment and help desk.
Each point was handled in a simple, concrete way, with a single goal: to make work more enjoyable and get the most out of Odoo. Thanks to this personalized support, F3C Systems was able to make better use of Odoo’s features and improve its internal processes.
How does Captivea support F3C Systems on a daily basis?
A powerful tool isn’t enough; you need to know how to use it!
F3C Systems had already started using Odoo to try to solve their challenges. But without in-depth product expertise, they quickly reached their limits. That’s when they decided to call on Captivea.
The Captivea Luxembourg team provided training and ongoing support to F3C Systems, enabling them to fully master the Odoo ERP. The result: rapid adoption and significant skills development.
How does the support work? It’s different for each company and each request.
Maxime Grieshaber, CEO of Captivea Luxembourg, explains how they proceeded with F3C Systems:
- Following a rigorous methodology and considering F3C Systems' industry sector, Captivea examines its business flows to detect and address each element requiring improvement.
- On-site and online training:
Training was provided both on-site and online, allowing teams to get to know the ERP tool in their own environment. - Presentations of new features:
In Luxembourg, sessions were organized to present Odoo’s new features.
RECOGNIZED EXPERTISE, A SOLID REPUTATION
Because expertise makes all the difference
Choosing Captivea was no accident. Frédéric Lens explains:
« What convinced us to work with Captivea was first and foremost the reputation and knowledge of Maxime Grieshaber (CEO of Captivea Luxembourg). Then, the seriousness of the company as well as the numerous references provided by our partners and contacts. Moreover, Captivea was already supporting our fiduciary for Odoo, which made our choice to collaborate with them on these aspects completely natural. »
Because Captivea manages budgets and adapts
Another standout point in the testimonial is Captivea’s effectiveness in managing the project budget. Frédéric Lens shares a revealing anecdote:
« As a small anecdote, we signed a contract with Captivea for a certain number of hours, expecting to use them up within a week or two. In reality, we've been working with them for over a year now. Their response efficiency is impressive, and to this day, we've only used 50% of our allocated time. This is greatly appreciated, as it allows us to reach out to them with complete peace of mind, without the risk of exceeding our budget. »
Because with Captivea, the relationship is built on trust and long-term partnership
For Maxime Grieshaber, the partnership with F3C Systems is first and foremost built on a long-term relationship:
“It’s a partnership-based relationship, built on trust and long-term sustainability. Our goal isn’t to waste time unnecessarily, but to ensure efficiency and customer satisfaction. We step in at specific points, only where it’s needed. When the added value is low, we encourage the client to train online using available resources or attend Odoo training sessions offered in Luxembourg. In this way, our role is focused on providing our expertise.”
This approach allows Captivea to step in only where its expertise delivers real added value.
Because Captivea offers a personalized approach
Maxime Grieshaber emphasizes that every project is unique:
“We offered our expertise to support them. This took the form of assistance focused on identifying and resolving various intervention points one by one.”
With 17 years of experience and over 650 ERP projects across a wide range of industries, Captivea has demonstrated its ability to understand F3C Systems’ needs and respond with practical advice and proven expertise. Maxime Grieshaber adds:
“Thanks to this experience, we’re able to advise our clients by recommending simpler or more effective solutions when necessary.”
Why did F3C Systems decide to implement an ERP?
Like many growing companies, F3C Systems quickly faced a common challenge: the proliferation of management tools. Each department was working with its own software, making internal operations complex and less streamlined.
Frédéric Lens, president and founder of F3C Systems, describes the situation as follows:
« We were really dealing with a fragmentation of our tools. On one hand, we had a CRM and a billing tool; on the other, HR management in dedicated software, while our accountant used their own system. We didn’t have a unified view of how the company was being managed. As the company grew, it became increasingly essential to have a single platform to manage all these aspects. »
This fragmentation slowed down day-to-day activities and made strategic decision-making more complex. Teams wasted time juggling different tools, which limited their efficiency.
Why choose Odoo ERP?
Getting the most out of Odoo
One of the major changes brought by Odoo is the centralization of tools. Sophie Untereiner, Executive Assistant at F3C Systems, shares her experience:
« The advantage is that everything is grouped in one place. It’s really helpful because we no longer need to open multiple applications or Excel files. Everything is centralized and interconnected, which represents a significant time savings. »
This centralization allowed the company to improve its internal coordination while reducing errors related to manual transfers between different tools.
Simplified sales management
For Christophe Pleger, Sales Director at F3C Systems, Odoo has transformed the sales department’s day-to-day operations:
« I mainly manage quotes and follow-ups through Odoo. The tool makes it easy to add products, manage pricing, and see margins. In these areas, it’s very easy to use. »
Reasons to choose Captivea as a partner for your ERP project
F3C Systems' experience shows that having Odoo is not always enough to maximize its potential without expert support. With Captivea as an ERP project partner:
- Benefit from proven expertise to tailor Odoo to your needs.
- Optimize your internal processes with simple yet effective solutions.
- Keep control of your budgets with a targeted, pragmatic approach.
- You receive ongoing support on strategic topics such as marketing, project management, or advanced Odoo configuration.
Curious to learn more about the F3C Systems project with Captivea? Check out our F3C Systems client reference page to learn more about the details of our collaboration.
Visit F3C Systems' website to learn more about their activities.
Also explore our numerous customer references to discover the scope of our projects and the testimonials from our satisfied clients.
READY TO MODERNIZE YOUR BUSINESS PROCESSES WITH A CUSTOMIZED ERP SOLUTION?
Captivea is the partner you need!