Customer reference
Smarti Sàrl
We specialize in the repair of smartphones, tablets, computers, and microsoldering. Founded over ten years ago under the name Mobile Repair in Arlon, we have recently rebranded as Smarti. However, our commitment to the quality of service we offer you remains unchanged.
Industry
Location
Steinfort, Luxembourg
Implemented by
Case on Odoo
The context
From growing repair activity to a unified ERP backbone
Smarti Sàrl is a wholesale and retail business based in Steinfort, Luxembourg, specializing in the repair of smartphones, tablets, computers, and microsoldering for both private and professional customers.
Before the project, Smarti managed its repair, sales, and administrative activities without a truly integrated ERP system, relying on separate tools and manual workflows that made it harder to follow operations from end to end, control margins, and keep financial information aligned with daily activity.
The goal was to build a scalable foundation for their growing repair business, reduce time spent on administration, improve the reliability of financial and operational data, and gain clear visibility into performance so decisions could be made quickly and with confidence.
Their needs
A powerful all‑in‑one ERP to manage the repair business
Smarti was looking for a powerful, all‑in‑one ERP solution with Odoo ERP to manage its operations and chose Captivea to handle the management of its Odoo environment.
- Centralize the management of repair, sales, and financial operations in a single Odoo ERP system.
- Automate accounting and invoicing flows so that invoices and payments follow operational activity without manual re-entry.
- Equip the point of sale with integrated tools to handle in‑store transactions and repair services efficiently.
- Gain reliable, up‑to‑date information on activity and performance to support day‑to‑day decisions and future growth.
The proposed solution
A step‑by‑step Odoo ERP implementation, starting with a full environment analysis
Captivea Luxembourg began by performing a complete analysis of Smarti's Odoo environment through business discovery and themed workshops, validating feasibility, budget, implementation approach, and timeline. On this basis, Odoo ERP was deployed around the installed modules Accounting, Invoicing, and Point of Sale, providing Smarti with an integrated backbone to manage finance, billing, and in‑store activity while setting the stage for further process automation and time savings.
The first step of this project is to perform a complete analysis of the client's Odoo environment.
Analysis objectives
- To be reassured on the faisability
- Show that we understood their business
- To confirm a budget
- To know and confirm how we will do it
- Know the timeline
Analysis processes
- Business discovery
- Workshops By theme / group of people / domains
- Create the deliverables documents
- Present it
- Handle feedback
Odoo apps deployed
The Odoo suite on this project
All Odoo applications, activated at the pace of the client's needs.
Sales & CRM
Finance
The results
Benefits & Returns on investment
What the client gained, day after day, once the solution went live.
Time saving
- Centralized organization of financial documents
- Generate Quotes in a Few Clicks
- Quick sharing of documents
- Simplified supply management
- Automation of intervention schedules
Productivity gain
- Centralized management of leads and customers, increasing sales team efficiency
- Smoother order processing with real-time stock tracking
- Clear visualization of performance and key indicators
- Quick access to employee information
Increase in sales
- Improved client satisfaction through faster project delivery
- Better time management that helps allocate resources to the most profitable projects
- Identification of additional needs through ticket analysis
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