Customer reference
Mercer International, Inc.
Mercer International operates in the global forest products industry. With operations in Germany, the USA, and Canada, the company produces pulp, lumber, mass timber (CLT), wood pellets, pallets, biochemicals, and bioenergy. Mercer International is publicly traded and places a strong focus on sustainability and bio-based materials.
The context
Growing forest products manufacturer strengthening its Odoo foundation for complex operations
Mercer International, Inc. is a global forest products manufacturer based in Loudonville, New York, with operations in Germany, the USA, and Canada, producing pulp, lumber, mass timber, wood pellets, pallets, biochemicals, and bioenergy.
Before this project, Mercer International was running a standard Odoo setup that did not yet reflect the specific requirements of its forest products manufacturing activities or its multi-country operations, limiting how effectively the system could support day-to-day processes and decision-making.
To continue supporting sustainable growth in a demanding industry, Mercer International needed an ERP environment that could reliably follow its manufacturing flows, safeguard financial data, and provide clear visibility into its operations while remaining scalable for future needs.
Their needs
Advanced Odoo configuration aligned with a specialized manufacturing business
Mercer International asked Captivea to take over its existing Odoo environment and carry out the complex configurations required so that the system would fully support their manufacturing operations and evolving business expectations.
- Gain confidence in the feasibility of adapting Odoo to their specific forest products manufacturing model
- Confirm that their business processes were correctly understood and translated into the ERP configuration
- Validate a realistic budget and timeline for the evolution of their Odoo environment
- Clarify how the project would be executed and documented, with feedback loops integrated into each step
The proposed solution
A structured Odoo analysis to prepare a tailored manufacturing setup
Captivea began with a comprehensive analysis of Mercer International's Odoo environment, running business discovery workshops by theme and by team, then formalizing deliverable documents and managing feedback. This structured approach gave Mercer International clear visibility into feasibility, budget, and timeline, and laid the groundwork for configuring Odoo Accounting, Invoicing, Project, CRM, Sales, Odoo Studio, Inventory, Manufacturing, and Purchase around their actual manufacturing processes.
The first step of this project is to perform a complete analysis of the client's Odoo environment.
Analysis objectives
- To be reassured on the faisability
- Show that we understood their business
- To confirm a budget
- To know and confirm how we will do it
- Know the timeline
Analysis processes
- Business discovery
- Workshops By theme / group of people / domains
- Create the deliverables documents
- Present it
- Handle feedback
Odoo apps deployed
The Odoo suite on this project
All Odoo applications, activated at the pace of the client's needs.
Inventory & Manufacturing
Finance
Productivity
Technical
The results
Benefits & Returns on investment
What the client gained, day after day, once the solution went live.
Time saving
- Automated Billing
- Generate Quotes in a Few Clicks
- Centralization of financial and accounting information
- Reduction of errors thanks to automated processes
- Optimized payment tracking with automatic reminders
Productivity gain
- Faster error handling thanks to compliance alerts and automatic checks
- Accelerated approval processes through centralized verification steps in one place
- Optimization of customized business processes
- Seamless application updates
Increase in sales
- Business process automation
- Continuous evolution of solutions based on the company’s needs
- Intuitive interface customization to enhance the user experience
- Improved control of tools thanks to customized features
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