Customer reference
CC US Holdings LLC
CC Holdings serves quick, delicious and healthy casual food in non-traditional locations across Canada. Our artisanal breads, bakery items and bagels are baked fresh every day. Our soups and salads, hot and cold sandwiches, and fresh-ground coffee, lattes and smoothies offer healthy options, all delivered with a warm, friendly smile.
CC Holdings brands include Au Bon Pain, Nature’s Table, CC Holdings Cafés, Coffee Zone and FUZION by Coffee Zone.
The context
Growing multi-brand restaurant group held back by disconnected systems
CC US Holdings LLC is a woman-owned restaurant group based in the United States, operating quick, healthy, casual food concepts such as Au Bon Pain, Nature’s Table, CC Holdings Cafés, Coffee Zone and FUZION by Coffee Zone in non-traditional locations across health care campuses, airports, government centres, university campuses and corporate offices.
Before the Odoo ERP project, CC US Holdings managed its 13 food and beverage units and multiple brands with a patchwork of tools that did not communicate well, making it difficult to track performance by concept and location, align purchasing with actual sales, and maintain consistent information across operations, finance and retail & point of sale activities.
To keep delivering quick, healthy food with a heartfelt guest experience while growing a multi-brand portfolio, CC US Holdings needed reliable visibility into each unit, tight control over costs and inventory, and the ability to scale its operations in non-traditional venues without adding complexity or administrative overhead.
Their needs
Unified operations for a growing restaurant portfolio
CC US Holdings wanted an integrated ERP that would centralize information from all of its brands and locations, reduce manual data handling, and give leadership a clear, timely view of sales, purchasing and operations across the entire group.
- A single, reliable source of operational and financial data across all brands and locations
- Streamlined restaurant and retail & point of sale processes without repetitive data entry
- Better alignment between purchasing, stock levels and actual sales in each unit
- Consolidated reporting that highlights performance by concept, venue type and location
The proposed solution
An integrated Odoo backbone for restaurant and retail operations
Captivea USA implemented Odoo ERP as the central platform for CC US Holdings, connecting day-to-day restaurant operations, purchasing, inventory management, retail & point of sale functions, and back-office processes so that data now flows through a single system, reporting is consolidated across brands and locations, and the group can manage and grow its non-traditional food service concepts with greater control and visibility.
The first step of this project is to perform a complete analysis of the client's Odoo environment.
Analysis objectives
- For reassurance about feasibility
- Show that we understood their business
- To confirm a budget
- To know and confirm how we will do it
- Know the timeline
Analysis processes
- Business discovery
- Workshops by theme / group of people / domains
- Create the deliverable documents
- Present it
- Handle feedback
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